Shipping Policy

At Artenate, all products are made to order and carefully produced specifically for each customer. For this reason, processing and shipping times may vary depending on the product type, destination, and fulfillment partner.

Order Processing Time

Orders are typically processed within 2–7 business days before shipment.

Please note that during holidays, sales periods, or high-demand seasons, production times may be slightly longer.

Shipping Times

Estimated shipping times after dispatch:

• Europe: 5–15 business days

• United States: 5–12 business days

• International: 7–20 business days

Shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances outside our control.

Fulfillment & Delivery

Products are produced and shipped through trusted third-party fulfillment partners.

Depending on the items ordered and the destination country, products may be shipped separately and may arrive in multiple packages.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

Artenate is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at hello@artenate.com.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at hello@artenate.com and we will do our best to assist you.

However, we are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.